Resolve This is a web-based application intended to provide end users with IT support for their incidents and requests. End users can report their incidents/requests with a click of a button, while IT helpdesk team can use this software to support all the employees in the organization. The application allows the centralization of the IT communication channel, maintains a history of all incidents and requests, in addition to providing management with Key Performance Indicators (reports) about the IT support service.
Resolve This helps deliver faster, more responsive support and build a powerful foundation for your enterprise service desk. It helps maximize the productivity of helpdesk agents and reduce resolution times with intelligent incident matching. The system is fully customizable in terms of layout, display, workflow, drop down list entries, and reports. The system is built on ITIL® incident management best practices.